Returns Policy
Returns & Exchanges
Because every item is made to order, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Wanting a different colour
- Personal preference issues
Please double‑check sizing charts and product details before placing an order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, misprinted or incorrect in any way, we will replace it free of charge.
Please contact us within 14 days of delivery with:
- Your order number
- A photo of the issue
- A short description of the problem
We’ll arrange a replacement as quickly as possible.
Cancellations
Orders can only be cancelled before production begins.
Because items are printed-to-order, once production has started we are unable to cancel or modify the order.
Address Issues
We cannot refund or replace orders where the address was entered incorrectly at checkout.
Please ensure your shipping details are accurate before completing your order.
Returns Not Accepted
As items are custom‑made, we cannot accept returns to our address or to the print facility.
Unapproved returns will not be processed.
Need Help?
If you have any concerns, contact us — we’re always happy to help.
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